Reflection time / Return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order.
1. Cancellation – right of withdrawal
Whatever the reason may be, you have the right to cancel your order up to 14 days after receipt without giving any reason.
2. Product returns
After cancellation you have (again) 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning the product to the webshop are for your own account. These costs are approximately €8 per package; consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product must be returned to the Help Local with Love webshop with all accessories supplied, in its original condition and – if reasonably possible – in the original packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due as soon as we have received the product in good order.
If we return the product damaged or if the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product and packaging with care and make sure that your return is well packed.
3. Product exchange
Do you want to exchange your product? That’s no problem at all. You can contact [email protected] within 14 days of delivery. For the exchange of a product, you bear the costs for returning the product.
We hope you understand that we are a fair-trade webshop; the aim of this webshop is to generate income for people from second and third world countries, countries in development. You can of course exchange or return, but we especially hope that you enjoy the beautiful, handmade products, which are made with love.