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Customer service

Customer service - Help Local with Love - unique handmade fairtrade products

Contact with Help Local with Love

We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about anything, you can reach us using the following information:

HelpLocalwithLove
Phone: +31 (0)6-466 17 493
Whatsapp: +31 (0)6-466 17 493
Mail: [email protected]

The trade name of our company is AutomaMA B.V.
Our domain name is http://www.helplocalwithlove.shop
Our business address:
J..M. Graadt van Roggenweg 21
1862 XP Bergen NL
Chamber of Commerce: 37116981
VAT: no NL 8209.39.389.B.01

Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by emailing [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www .webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Other questions

I want to have something custom made

In fact, you can do our makers no greater favor than with a request for a custom-made product. This way they can really show their craftsmanship. As you will understand, there will be some extra time in the preparation, so the prices will be slightly above the prices on the website.

It helps us and the makers a lot if you have as clear a picture as possible of what you want; drawings, pictures, photos, colors, sizes. Everything helps to ensure that you have your own unique product as soon as possible!

I entered the wrong delivery address!

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

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